Return Policy

Return Policy

Last Updated: [2024-12-1]

Thank you for shopping at Fivemin.shop (hereinafter referred to as “we,” “our,” or “us”). We hope you are satisfied with your purchase. If you are not completely satisfied with your order, we offer a flexible return policy to ensure your shopping experience is as enjoyable as possible.

1. Return Period

All items are eligible for a 30-day return period from the date you receive them. During this time, you can choose to return or exchange your items.

2. No-Reason Return Policy

We offer a 7-day no-reason return policy. You have the right to request a return within 7 days of receiving your item, without needing to provide a reason.

3. Return Conditions

To qualify for a return, please ensure the following:

  • The item must be in its original condition, unused, and with all original packaging.
  • A proof of purchase (such as a receipt or order confirmation email) must be included.
  • All tags and packaging materials must be intact.

4. Return Process

If you would like to request a return, please follow these steps:

  1. Contact Customer Service: Reach out to our customer service team via email at [insert email address] or by phone at [insert phone number] to indicate your return request.

  2. Obtain Return Authorization: Our customer service will provide you with a return authorization and the appropriate return address. You will need to indicate the return authorization number on the package.

  3. Return the Item: Please send the item back to the specified address, ensuring that you use a reliable shipping service and keep tracking information. Return shipping costs are to be borne by the customer unless the item is defective or incorrectly shipped.

5. Refund Processing

Once we receive and inspect the returned item, the refund will be processed within 3-5 business days. Refunds will be issued to the original payment method.

6. Special Cases

  • Items Not Eligible for Return: If the item shows obvious signs of use, damage, or missing components, we will be unable to process the return request.

  • Clearance Items: Some clearance or discounted items may not be eligible for this return policy. Please check the product page for specific information before purchasing.

7. Contact Us

If you have any questions about our return policy, please feel free to contact us:

Email: wfx0112@gmail.com
Phone: +15419006119
Address: 123 Orchard Road, #05-67, Singapore 238888

Thank you for choosing Fivemin.shop! We look forward to providing you with excellent service.

Make sure to review the policy to ensure it aligns with your actual business practices and legal requirements before using it.